Frequently Asked Questions

Restock

• What is Target Inventory Level?

Products

• What's the difference between a product and a listing?
• How do I remove listings from the ‘product sync needed’ filter on the active listings page?
• How do I know when my drafts are ready to list?
• What is the difference between Overwrite and Increase option on the Upload Inventory screen?
• How do I know when my products are ready to list to a new sales channel?
• What does CMT BAL mean?

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Orders

• When do I need to reprocess an order and how?
• Why is the address not being imported with my FBA orders from Amazon?
• How are orders allocated to my warehouses?
• How to Manually Upload Sales Orders

Shipments

• Why is the address not being imported with my FBA orders from Amazon?
• Routing orders based on Ship-to address
• Can I manually upload the tracking information from my supplier?
• Where do I get my FedEx Meter number?

Settings

• How Do I Upgrade My Ecomdash Account?
• Dropshipper Checklist

Support

• Does ecomdash offer phone support?

Ecomdash Information

• Is there a free version of ecomdash?
• What's Included if I Upgrade My Account?
• Does ecomdash offer FTP Hosting Services
• How do I use the Bulk Listing Editor?
• Are any limitations placed on Trial Accounts?
• Do I have to download a program on my computer?

ecomdash API

• Getting Started with the Ecomdash API