Frequently Asked Questions
ecomdash API
My Account
Ecomdash Information
Reporting
- Movement Detail Report
- Where can I see my top selling products?
- Where can I see my Shipping Costs?
- Can I export a file with my Listings?
- Can I get a report of all orders that need to be shipped?
- Where can I see customer information?
Restock Inventory
- How do I mark a purchase order as received?
- Does received inventory automatically get added to the sales channels?
- If I have submitted a purchase order, how do I make changes if necessary?
- How do I cancel a purchase order?
- What happens when I ordered 10 and only received 5 but want to mark the purchase order closed?
Inventory
- Sync Inventory Logic
- What international sites is ecomdash integrated with?
- Does ecomdash support FBA?
- How do I see the history of my inventory imports (uploads)?
- Why were rows skipped through an inventory upload?
- Why did converting a product with an active listing to a kit end my listing on my sales channel?
Listings
- How does ecomdash manage Handling Time for Amazon?
- How to Remove Duplicate Amazon Listings
- How do I set the Custom Label field on eBay?
- How are Shopify Tags handled in ecomdash?
- How to download my Sears Item Class ID's and upload this ID in bulk?
- What attributes are pulled in from a Sears listing download ?
Sales Orders
- What do I do if I have an order that needs to be dropshipped by two different warehouses?
- How do I generate an invoice for a sales order?
- How do I cancel a sales order in the Paid - Ready to Ship section?
- How do I create a Shipping Order from a sales order in Paid – Ready to Ship?
- How do I manually export Sales Order
Shipping Orders
Support
Administration
- Magento Sync Timeout Error
- Where can I enter my HTML listing template?
- Do you have an API that we can integrate with?
- What do I use the override header for on the export format?
- Auto Import Sales Orders
- How can I disable the live chat button?