When integrating your storefronts or setting up FTP feeds with ecomdash you may find the need to white-list our IP addresses to ensure ecomdash is able to access the site and make necessary updates to quantities, listings, and sales orders. White-listing is often the solution for error messages that mention "unauthorized" or "forbidden". The process of white-listing will usually be completed by your site host or admin.
If you need a list of our IP addresses to whitelist, please reach out to email@example.com and we would be happy to provide that information to you.
If you have white-listed the IP addresses and continue to run into an error you believe this should have solved, please reach out to us by emailing firstname.lastname@example.org and we would be happy to assist you.