On November 25th and 26th, Amazon AWS Services had an outage which affected many companies, including our customers. This included issues importing Sales Orders and sending tracking information back to Amazon on November 25th and 26th. Our team is currently implementing an update that will ensure we import any orders and order updates which may have been unable to import from Amazon during this outage. This process may take some time to complete, as we are running this update for all customers, and many other companies may also be making extra calls to Amazon to catch up from the outage.
No further action is needed on your part to import these orders and order updates. However, since shipping is a time-sensitive matter, we would suggest reviewing and submitting tracking information for any orders made on 25th and 26th within Amazon directly, if not already submitted.
Thank you for your patience as we work to ensure all orders are brought in from the Amazon outage. Please feel free to reach out if you have any other questions about your account.
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