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Amazon AWS Services Issues - Orders and Shipping


1 comment

  • Official comment
    David Severson

    We are still working to send tracking information to Amazon, but we continue to receive errors from Amazon when attempting to resend fulfillment information. Currently, there are millions of sellers working to get information updated, which may be contributing to the errors. We are continuing to work to send tracking information and fulfillment history to Amazon.

    In the meantime, we still recommend updating this tracking information on Amazon directly. To help you streamline these updates, you can run the "Order Shipment Details" report to generate an Excel file with all of the shipment details for your orders. 

    Once generated, you can follow the instructions from this Amazon Seller Forum to upload the file. You may need to reformat the file to accommodate Amazon's format.

    Thank you for your patience as we work through the Amazon outage issues.

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