Incident Report 8/15 (Ecomdash)

We have had a few users report slowness within their ecomdash account this morning. Our tech support team is actively investigating this issue. We will be posting updates here as we have them.

Thanks,

UPDATE 11:07 AM EST: The root cause has been identified and the solution is actively being developed. We will post another update around noon. Thanks again for your patience.

UPDATE 12:00 PM EST: The fix has been implemented, so user should now experience faster load times within their account. The services such as imports and listing download are also getting back up to speed as they are catching up. If you have any additional questions, please reach out to support@ecomdash.com.