Ecomdash has been notified by BigCommerce of an issue in which apps within your BigCommerce account may have been uninstalled, including ecomdash. You can see the message we received from them below.
To fix this, we recommend navigating to Settings > Storefront Setup > delete your current BigCommerce storefront > click Add New > give your storefront a name and then choose BigCommerce as the ecommerce platform > follow each of the integration steps again to completion which will reintegrate BC with ecomdash.
**Message From BigCommerce**
On Monday, March 5th our engineering team identified and resolved an issue which resulted in a number of our partners' applications inadvertently being uninstalled from a subset of stores. We have since addressed the root cause and expect no further impact to additional stores or partners' applications.
We are contacting you to let you know that your application was impacted.
Unfortunately, we are unable to automatically re-install applications on merchants' behalf due to authentication requirements which must be managed by the store owner or administrator. However, we have identified merchants who were impacted and will provide you with that information as soon as we can.
Additionally, BigCommerce has proactively notified all impacted merchants, and we are committed to working with you to ensure all applications are re-installed as quickly as possible.
If your customers contact you about problems with your app, our recommendation is for store owners to reinstall any missing apps to restore functionality.
Please see the below communication that was provided to merchants.
We regret any impact resulting from this issue and will provide additional information shortly.
If you have any questions regarding the update, please reach out to BigCommerce support for additional details and impacts.
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