10:00 AM - We have had a few reports of performance related issues this morning. Our tech team is actively looking into the issue. We will be providing an update as soon as we have one in this location.
11:14 AM - Our technical team has identified the root cause of the issue and is working on the resolution. The issue is tied to the inventory import process. Performance within the web app should be returning to normal shortly. The remaining performance issues will be related to the inventory import process. As soon as additional information is available, we will provide another update here.
12:06 PM - The tech team is still actively working on the performance issues. Website performance should be back to normal and back-end performance such as warehouse exports and inventory imports are beginning to return to normal. Again, we will post new developments as we have them.
1:13 PM - The tech team has confirmed the issue is now resolved. Website activity has returned to normal performance levels. All back end services such as Inventory Format and Warehouse Exports are now running and should be caught up shortly.
2:36 PM - We thank you for your patience. The issue is fully resolved at this time however if you have any additional questions or concerns, please reach out to the support team.
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