Incident Report 2/2
10:00 AM - We have had a few reports of performance related issues this morning. Our tech team is actively looking into the issue. We will be providing an update as soon as we have one in this location.
11:14 AM - Our technical team has identified the root cause of the issue and is working on the resolution. The issue is tied to the inventory import process. Performance within the web app should be returning to normal shortly. The remaining performance issues will be related to the inventory import process. As soon as additional information is available, we will provide another update here.
12:06 PM - The tech team is still actively working on the performance issues. Website performance should be back to normal and back-end performance such as warehouse exports and inventory imports are beginning to return to normal. Again, we will post new developments as we have them.
1:13 PM - The tech team has confirmed the issue is now resolved. Website activity has returned to normal performance levels. All back end services such as Inventory Format and Warehouse Exports are now running and should be caught up shortly.
2:36 PM - We thank you for your patience. The issue is fully resolved at this time however if you have any additional questions or concerns, please reach out to the support team.
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Official comment
Hey Thomas,
Thanks for reaching out and providing the additional information. The main issue has been identified and we are working to resolve it. We will be continuing to post updates here as we have them.
Thanks,
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Thanks Ben. However, i would like to add that, at least for me, it isn't a general slowness. Most areas of eComDash we use are not working at all. Searches are failing, pages are not completely loading, causing them to not work properly. For my purposes, eComDash is basically down. Hopefully you guys will fix this soon. Thanks.
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Will this fix address the Sales Orders Export that is stuck in Queue?
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Some areas seem to be improving. But Active Listing Searches are still timing out.
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Is anyone else having issues importing there shopify orders? Mine hasnt synced since Jan 31st.
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It seems no orders come too
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Ben,
I am seeing on one of my imports through FTP that that Queue is working used to be about 40 now its 15.
I had another import i was doing to shopify and that is stuck in process at 2199 of 9000 for over 2 hours.
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I have sales orders that I tried to export to Quickbooks also still stuck in a Pending state.
- Hi Kim, we see that you created a ticket for this issue as well. We will reach out with an update on that ticket as soon as possible. - Benjamin 2/2/18 2:40 PM EST
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