The Sync Inventory History Page is designed to show you all information related to the syncing process in ecomdash. Whenever a sync occurs, a record is stored on this page providing information about the status of the sync.
You can access the Sync Inventory History Page by navigating to Inventory > History > Sync Inventory History. Once on this page, you can use the status and date filters in the upper left corner and the Search bar in the upper right corner to narrow the scope of the information displayed.
The Sync Inventory History Screen displays five pieces of information: Sync Inventory Date/Time, Product Name, SKU, Status, and Messages.
Sync Inventory Date/Time: This field displays the date and time the sync occurred.
Product Name: The name of the Product a Sync was preformed for.
SKU: The SKU of the product a Sync was preformed for.
Status: The Status of the Sync. There are four possible Sync Statuses. Queued indicates the Sync has been initiated, but no information has been shared with the storefront. In-Process indicates communication between ecomdash and the storefront is occurring. Failed indicates the Sync did not occur. Generally, this indicates incorrect storefront credentials. Complete indicates ecomdash successfully sent information to the storefront and the storefront responded to ecomdash. A Complete status does not necessarily indicate a successful sync. For example, Ecomdash could send a sync to a storefront and the storefront could respond saying the product does not exist. While no sync occurred, ecomdash successfully communicated information to the storefront and a response was received so the status would be Complete.
Messages: Messages displayed are relevant information from ecomdash or responses received from the storefront. A Successful Sync is displayed as "Updated Quantity to X for (Storefront Type): (Storefront Name)". An Unsuccessful Sync would be accompanied by a variety of responses from the storefront. These responses can be used to determine why the sync failed. Click here for a list of common errors. Most errors can be searched in the knowledge base for a solution. If you are unable to determine the cause of the error, contact ecomdash support for additional assistance.
Click here for more information on the "Only Sync Where Listed" button.
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