Dropship Management Process

***Only applies to multi-warehousing users***

 

Part 1:

Ecomdash treats dropship suppliers as warehouses as they are essentially an extension of your warehouse options.

To add a warehouse, you will want to go to Administration, and then warehouses. From there, you can add new. You will want to add a warehouse for each supplier you plan to dropship to. As soon as you have added your warehouse it gets assigned to all of your products. 

Part 2: 

Ecomdash will import the sales orders from your sales channels and convert all of the order information into an order export based on how you define the file to look. This allows you to configure the order export to match your supplier’s specific requirements on how they want the feed to look and the fields in the order that they will accept.

To configure your sales order export:

  1. Go to Administration, and then Warehouses and open your warehouse by clicking on binoculars icon.
  2. Once you are in the warehouse details, click on Export Format Tab
  3. Ecomdash uses the attribute Ecomdash ID to match the order we pass out to your dropshipper with the fulfillment data they return. You will want to include ecomdash ID in your export to warehouse and ensure your supplier includes it in their file back to ecomdash. 
  4. This screen works similarly to the inventory import format where you will see a dropdown that contains the sales order related data fields. You will want to select the field you want to include in your export to your supplier. If your supplier has provided you a template to deliver the order information you will want to use that to design the feed.

 More information on Dropshipping Order Management

Part 3:

If you have a supplier that will be providing you their fulfillment data such as carrier used and tracking information, you can create the import format so that this can be automatically fed into ecomdash and then ecomdash will move the orders to shipped and post the tracking data on your sales channels. **Fulfillment tracking back into ecomdash can only be automated through FTP**

To configure your fulfillment data import:

  1. Go to Administration, and then Warehouses and open your warehouse by clicking on binoculars icon.
  2. Once you are in the warehouse details, click on Import Format Tab
  3. Ecomdash uses the attribute Ecomdash ID to match the order we pass out to your dropshipper with the fulfillment data they return. You will want to include ecomdash ID, tracking # and carrier in your import format and ensure your supplier includes it in their file back to ecomdash.
  4. This screen works similarly to the inventory import format where you will see a dropdown that contains the sales order related data fields. You will want to select the field you want to include in your import from your supplier. If your supplier has provided you a template that they will be delivering the data in, you will want to use that to design the feed.

More information on Creating Inventory Feed

**Note: ecomdash ID, tracking # and carrier and required when uploading tracking back into ecomdash**

Part 4:

On the Warehouse Detail screen you will see a checkbox to enable warehouse integration. Once checked, you will based to define the following fields:

  • Integration Interval: How often do you want ecomdash to send orders to your suppliers
  • Integration Type: Do you want ecomdash to Email the orders to your supplier or send the orders to an FTP location to your supplier.

If you are selecting FTP:

  • Outbound URL: This should be where the supplier has provided you to deliver the sales order information to
  • Outbound username and password: These are the login information needed to access the Outbound URL information.
  • Inbound URL: This is where the supplier will be providing the fulfillment data (tracking information)
  • Inbound Username and Password: This is the login information to access the supplier fulfillment folder.

Once enabled, ecomdash will begin to process orders to your supplier after you click save. 

Tip: If your supplier does not provide you fulfillment data in a CSV format, you can still use the unshipped order screen to add the tracking information for your orders and mark the orders shipped. When you do this, ecomdash will move the orders to shipped on the sales channel and post the tracking data automatically.

Tip: If you have a supplier that does not have a way to accept either the orders or pass the fulfillment files using FTP, you can disable the automation and manually export your orders at any time from the Paid Ready To Ship screen using the export to warehouse action. You can also upload tracking data by going to the Dropship Management screen located under the Shipping section. The file you upload should match the upload format you defined at the warehouse level.

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