Why are my FedEx Smartpost rates not appearing?

The things listed below are things that you will want to confirm if Smartpost rates are not appearing in your ecomdash account:


1. Under Administration -> Shippers -> FedEx(binoculars) do you have the correct Smartpost Hub ID entered here? 

  • We would recommend reaching out to FedEx directly to get the correct Hub ID for your account. 

2. Do the dimensions for your package meet the standards for Smartpost? 

  • The minimum dimensions of 6 x 4 x 1 IN must be entered for SmartPost rates to appear. 


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