Why are my FedEx Smartpost rates not appearing?

The things listed below are things that you will want to confirm if Smartpost rates are not appearing in your ecomdash account:

1. Under Settings > Carrier Setup > FedEx (View) do you have the correct Smartpost Hub ID entered here? 

• We would recommend reaching out to FedEx directly to get the correct Hub ID for your account. 

2. Do the dimensions for your package meet the standards for Smartpost? 

• The minimum dimensions of 6 x 4 x 1 IN must be entered for SmartPost rates to appear.