The ecomdash monthly subscription is based on the amount of sales orders that were imported, created, or uploaded during the month.
UPDATED 1/28/2020: In the event that your order volume in a given month is less than your order volume in the prior month, it is your responsibility to update your account to reflect the reduced order volume for the applicable month. If you don’t update your account accordingly, you’ll be charged for the higher of (i) your actual order volume or (ii) the previous month's order volume.
You can see exactly how many orders have been counted for the month so far as well as your previous month's billing statements under Settings (gear icon) > Billing.
You can adjust your package down to a lower tiers by clicking the Downgrade link next to your "Next Bill Date". If you are already on the lowest tier you will not see this link.
Click here for a link to our Monthly Plan pricing page where you can see the various pricing tiers based on the amount of sales orders you have in ecomdash. We also offer an Annual Plan that would save you 20% over the Monthly plan. Reach out to firstname.lastname@example.org for more information.
Note: Regardless of the package you fall into, you will still have full access to the software allowing you unlimited listings capabilities, no limit on the amount of storefronts you can integrate, and full access to our support (scheduled calls, chat, email, and the Knowledge Base).