Once you generate a shipping label for your order, you can cancel the label at anytime to receive a refund within your shipping account:
1. Navigate to Shipping Orders > All Shipping Orders
2. Find the order you would like to cancel the label for
3. Click actions to the right of your order > view
4. Navigate to the 'Manage Labels' tile
5. Click the printer icon in the top right corner of the manage labels tile, then click the red x to cancel the label.