Does ecomdash send the tracking ID to customers?

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  • Sljacobson

    This isn't working consistently for me on Shopify. Sometimes shopify doesn't send out the email after ECD updates the shipping info.  I've had a conversation with Shopify support.  They suspect the following:

    I think that may be what is happening is they are marking it as fulfilled first then adding the tracking number which is why its not sending out the email!  As long as they do it the other way it should be sent out!

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