How do I reprocess a completed sales order to be cancelled?

  1. Go to Sales Orders -> All Sales Orders.
  2. Select the check box for the order(s) that you wish to reprocess and click the Reprocess button under the actions drop-down.
  3. This will move the order from a status of Complete to a Status of Paid.
  4. The order will now be visible under Sales Orders -> Paid - Ready to Ship. From here, the order can be cancelled by selecting the red 'X' to the far right of the order or selecting the checkbox and clicking 'Cancel Selected Sales Oder' from the actions drop-down.
  5. This will move the order from complete to cancelled in ecomdash.
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