Sync inventory for my products does not appear to be working properly.

Typically if a sync is not working there are some common setup issues. Can you please confirm the following:

  1. Can you confirm if you open up the product detail screen for the SKU’s below that on the Storefront tab? – the reference ID for each sales channel matches the correct SKU
  2. Can you confirm on the sales channel itself (eBay/Amazon, etc) that the Custom Label or Merchant SKU is setup to match the ecomdash SKU?
  3. Can you confirm you have turned on Auto Sync for the product and you see a blue icon next to the SKU?
  4. If you click on the movement tab within the product detail screen, do you see transactions that have occurred since you enabled auto sync that would have triggered a sync?
  5. If you go to the inventory management list screen and select the product and take the “Sync inventory” action does that push update the sales channel?


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