To cancel an unshipped order:
- Navigate to Shipping Orders -> Unshipped Orders.
- Click the red 'X' the right hand side of the shipping order.
- This will cancel the shipping order and move the sales order back to Sales Orders -> Paid - Ready to Ship.
To cancel the sales order:
- Select the checkbox for that order on the Paid - Ready to Ship section or click the red 'X' to the right hand side of the order
- Click the Cancel Order button.
- This will change the status of the order from Paid to Cancelled.