Within ecomdash, there are different quantity fields that have different purposes. Their explanations are listed below:
Quantity on Hand: the true quantity of inventory you have in stock. This can be found by navigating to Inventory > Inventory Management > Product Details
Available Quantity: the quantity that you want displayed on your sales channel. If you want your storefront to show a different quantity than what you have in your quantity on hand field, you would change the available quantity. This can be found by navigating to Inventory > Inventory Management > Product Details > Storefronts.
Warehouse Quantity: the quantity that is being held at that specific warehouse. If you have an FBA warehouse set up, they will send us inventory levels for your products at that warehouse. This can be found by navigating to Inventory > Inventory Management > Product Details > Scroll to the bottom of the page to the Warehouse section
Reserve Level: The reserve level is used to hold back part your inventory from showing up on your storefronts. For example, if you have a quantity on hand of 10, and set your reserve level to 3, ecomdash will send a quantity sync of 7 out to your storefront. This is useful in the case of auctions or fast selling products. It creates a safety level for your products. The reserve level can be set at the product level, and also for specific storefronts. This can be found by navigating to Inventory > Inventory Management > Product Details
Sync Quantity: The sync quantity is the quantity that is syncable and able to be sent out to your storefront. This is calculated by taking the warehouse quantity for all warehouses where you have "include in sync balance" checked. If you do not want the quantity of a warehouse to show on your storefront, simply uncheck that box and we will not include this quantity in your Sync Quantity. This can be found by navigating to Inventory > Inventory Management > Product Details.
**Things to Consider**
Ecomdash by default will display the lower of the two quantities on your sales channel unless you tell us to always use available quantity. As a default, we have the available quantity set to 999 in ecomdash.
Ecomdash is the master of inventory. So any quantity changes made outside of ecomdash will not be reflected in any of the quantity fields. If you need to make any changes to your inventory, the changes will need to be made in ecomdash, through a manual change or inventory feed.
If you have Auto Sync enabled, changes to your quantity on hand will be pushed out automatically. We recommend pushing out a manual Sync Now anytime you make a quantity change. For more on Auto Sync, click here.