What triggers a cancellation rule with ecomdash?

With ecomdash, all cancellations are handled on the storefront directly. Ecomdash does not pass cancellations made within our software back over to the storefront, that action must be taken on the storefront. Please reference the different scenarios below:

1. Customer cancels an order on the storefront directly

In this scenario, no actions need to be taken by the ecomdash user. The storefront will pass that cancellation status into ecomdash and we will update the order accordingly. You can view the cancelled status within Orders > Order Management > All sales orders

We will then reflect the order as cancelled and make inventory adjustments depending on how you have your cancellations rules set up

2. Customer reaches out to ecomdash user requesting a cancellation of an order

In this scenario, the ecomdash user would need to navigate to the storefront the order was placed on and cancel the order manually. Once cancelled on the storefront directly, the storefront will pass that information into ecomdash where the order would then reflect as cancelled. You would then be able to view the cancelled status within Orders > Order Management > All sales orders

We will then reflect the order as cancelled and make inventory adjustments depending on how you have your cancellations rules set up