"Error received updating Quantity for Newegg Storefront: Newegg testing. Error: Reference ID, SellerId, APIKey, or SecretKey is blank or unknown."

  • This error may be returned if ecomdash was not able to find the product’s SKU on your Newegg storefront. To ensure we are able to sync correctly with your storefront, follow the steps below.
    • 1. Navigate to Inventory Management
    • 2. Click the binoculars next to the SKU in question
    • 3. Click the Storefronts tab in the top right
    • 4. Ensure the Reference ID in the Newegg row matches the SKU on 3dCart exactly
      • A) If it does match, please send a ticket to support@ecomdash.com with the error you received, the SKU, a screenshot of the Ref ID in ecomdash and a screenshot of the matching product and SKU on Newegg.
      • B) If it does not match, please change the Ref ID in ecomdash to match the SKU in Newegg exactly.
  • If these steps do not solve the issue, see the next steps below;

 

  • This error may also appear if your storefront has not been integrated correctly. To ensure your storefront is integrated correctly, follow the steps below
    • 1. Navigate to Administration > Storefronts
    • 2. Click the binoculars next to your Newegg storefront
    • 3. Review the fields on that page as well as the integration steps to ensure everything is filled out correctly.
    • 4. If the steps have been followed exactly and you have confirmed the information in the fields provided correctly matches up with your storefront, navigate to Inventory Management > select the SKU in question > click Sync Actions > Sync Now.
    • 5.Navigate to Inventory > History > Inventory Sync History where you should see a successful sync message. If you still see the error, please send a ticket to support@ecomdash.com with the error you received, the SKU, and a screenshot of the storefront details page (Admin > Storefronts > click the binoculars next to the storefront).
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