"Error code returned from Newegg service while updating inventory with sales channel id:10949 Status Code:BadRequest, Response Content:[{"Code":"CT015","Message":"Can't find this item in the system, please create it first."}]"

  • This error may be returned if ecomdash was not able to find the product’s SKU on your Newegg storefront. To ensure we are able to sync correctly with your storefront, follow the steps below.
    • 1. Navigate to Inventory Management
    • 2. Click the binoculars next to the SKU in question
    • 3. Click the Storefronts tab in the top right
    • 4. Ensure the Reference ID in the Newegg row matches the SKU on Newegg exactly
      • A) If it does match, please send a ticket to support@ecomdash.com with the error you received, the SKU, a screenshot of the Ref ID in ecomdash and a screenshot of the matching product and SKU on Newegg.
      • B) If it does not match, please change the Ref ID in ecomdash to match the SKU in Newegg exactly.
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