How do I cancel an unshipped shipping order?

To cancel an unshipped order:

  1. Navigate to Shipping Orders -> Unshipped Orders.
  2. Click the red 'X' the right hand side of the shipping order.
  3. This will cancel the shipping order and move the sales order back to Sales Orders -> Paid - Ready to Ship.

To cancel the sales order:

  1. Select the checkbox for that order on the Paid - Ready to Ship section or click the red 'X' to the right hand side of the order
  2. Click the Cancel Order button.
  3. This will change the status of the order from Paid to Cancelled.
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